Experience





Nibble Technology

Head of Conversation Design
Jan 2022 – Present

  • Lead design of Nibble’s persona and conversational capabilities, ensuring conversations are effective and feel human-centric in a variety of use cases from eCommerce, D2C and B2B.
  • Manage all copy inside the Nibble chatbot and UX copy within Nibble’s Admin panel, adapting copy and tone as needed for different brands and clients.
  • Consulting with clients to develop bot tone of voice and advising on best Conversation Design standards.
  • Collaborate with the development team to design new bot features and with Nibble’s founding team to create proof-of-concept proposals for enterprise prospects.
  • Manage translation and localization efforts with freelance contractors, ensuring Conversation Design standards are upheld when translating into new territories.
  • Exhibit at global sales conferences, securing meetings with leads and networking with potential prospects.

Nibble Technology

Copywriter, Conversation Designer
Sep 2021 – Jan 2022

  • Writing UX copy, website landing pages, press releases, case studies, social media content and more – all while developing, adapting and maintaining an evolving brand tone of voice.
  • Pitching new product features to Nibble’s founding team and leading end-to-end from ideation to implementation and analysis.
  • Developing, reviewing and acting on user research surveys to inform product decisions.

Venuiti

Copywriter
March 2018 – Sept 2018

  • Built email drip campaigns from the ground up for clients such as LG.
  • Designing planning documents for new campaigns to ensure team understanding.
  • Writing copy for marketing emails, blogs, and website pages for a range of clients.
  • Reviewing the work of colleagues for tone, clarity and accuracy.

Pierce Family Vision

Lead Optometric Dispenser
Sept 2018 – June 2021

  • Writing and managing all website copy, email campaigns, and patient-facing content.
  • Researching, sourcing and introducing new boutique eyewear lines into the clinic.
  • Building relationships with sales representatives and negotiating deals.
  • Taught new contact lens wearers correct insertion/removal procedures with clear and direct language

Education & Certifications

Conversation Design Institute

Certification in Conversational Copywriting
Obtained Aug 2022

Sheffield Hallam University

BA Hons Journalism (2:1)
Graduated Sept 2014

Testimonials

“As the founder of TAKK, I’ve had the pleasure of working with Tim. His ability to conduct in-depth research and craft witty, straightforward, and compelling content for our blogs and website has greatly contributed to our mission. He consistently delivers high-quality writing that resonates with our ethical and peaceful brand values. I highly recommend Tim for any enquiries requiring strong, insightful, and creative writing skills.”

— Pınar Akıskalıoğlu, Founder, TAKK

We should talk